Shipping & Returns
|FREE||Standard Shipping within Australia|
We ship Monday through Friday and most in-stock orders ship within 24 hours from the order date. Orders placed on the weekend and select holidays will be processed on the next business day.
All orders are shipped express via Australia Post. Customers within major cities can expect their parcel to arrive within 1-2 days business days from processing. Once your order is processed and shipped, we send you a confirmation email which includes your tracking number so you can easily track the package using Australia Post's online system.
If you are not 100% satisfied with your purchase, we extend a period of 3 days for 'change of mind' and 90 days for faulty items.
1. CHANGE OF MIND
We take extreme care in capturing all the features and detail of each piece of jewellery we photograph however sometimes a piece of jewellery may be different to how it appeared on your device, screen resolution and device settings are out of our control.
We know its common sense but in addition to your Statutory Rights, we offer the following conditions of return.
Don’t delay in contacting us
Contact us within 3 days of the delivery; we will then provide you with a Return Authority Number which helps us keep track of your return.
Return in original condition
- The item must not have been worn, must not have any scratches, marks, or blemishes; there must be no signs of wear and the tags and/or the case must be in original condition and must not have been tampered with, and the product must not have been sized or altered in any way
- The item must be in resalable condition
- The item must be returned with original packaging and paperwork including copies of any included receipts, warrantees, etc
- All accessories and parts that were included in the original purchase must be included with the return
2. FAULTY ITEMS
We take great pride in offering a top quality piece of jewellery, however we understand sometimes things go wrong. Allow us to take care of the problem quickly and easily.
Contact us within 90 days
A fault in a product should be noticed immediately however sometimes it takes a little time to realise the piece has a fault so we will give you 90 days to get in touch to claim a return for a faulty item. We are unable to process returns on items after 90 days.
Please ensure you've contacted us before returning the item
Once you have contacted us, we will provide you with all of the necessary information you will need in order to return the item. It will be necessary for you to pay for the return of the item, however if the item is found to be faulty, we will refund you the return freight cost.
Once we have received the item back, we will have the item assessed by our very professional and fair adjudicators, once they have reported their findings, we will contact you to arrange its return or replacement with another item of same value or if we don’t have a piece of your liking in stock, we will offer to refund you via the original method of payment.
Processing time (Refunds & Returns)
Returns can take up to 10 business days depending on your location and refunds can take around 7 business days for bank processing.
We will credit your original method of payment, excluding delivery costs unless goods are returned in accordance with your statutory rights: e.g. they are faulty or not as ordered.
Depending on the refund date and your Credit Card billing cycle, sometimes the refund can appear on the next billing cycle.
We encourage you to know your statutory rights
Serendipity Designs is proud of our quality standards and commitment to satisfy our customer’s needs and expectations hence we strive to exceed the minimum statutory requirements as set by Australian Competition and Consumer Commission.
No refunds or exchanges on these items;
- All ‘sale’ items
- Earrings (due to hygiene reasons)
All packages are sent via the Australia Post parcel service, and are tracked. In the event your package gets lost in transit, we will make every effort we can to assist you. However, we cannot be held responsible for packages once they have been confirmed as delivered. We recommend selecting a delivery address that is safe and secure.